Our expert assessors provided reviews with each dealer through on-site observation which identified process gaps and where training was required. For the manufacturer, this information was critical to establish the success of their programmes and determine where steps needed to be evolved to ensure best practice is followed.
The assessments found that the actual processes carried out were very different from those defined as necessary. It was common for dealership teams to have gone through changes allowing bad habits or lack of awareness to directly impact on the process steps.
Management were often unaware of the deviation and as a result over a period of time the situation became worse. With our detailed understanding of the challenges faced within the dealer networks, we also provided expert guidance of what needed to be included in the processes to ensure the objectives are met.
With the teams many years of auditing experience specifically in the automotive dealer environment they are experts in understanding, assessing and sharing the results with all levels of the dealer’s team.
We have audited whole or part networks and provided levels of project tracking and reporting to ensure that the Manufacturer team were updated with accurate network information.